Capture
Every conversation, across calls, meetings, chat or customer interactions.
Useful context, but not the work.
AI Operating LayerAI Operating Layer for Customer Operations
The operating layer for customer-facing teams.
Evoro captures, maps, tracks and turns conversations into outcomes — identifying the moments that affect revenue and driving the next action before deals stall, customers churn or follow-ups get missed.
Above your stack. Inside your CRM.
Evoro
Listens to
- Sales conversations
- Service conversations
- Retention conversations
- Contact centre interactions
- CRM & customer context
Drives
- Sales pipeline acceleration
- Churn risk detection
- Expansion opportunities
- Next-best actions
- Coaching moments
- CRM updates & routing
Already connected to the platforms your team lives in
Action Hub turns insight into outcomes
Evoro does not just show what happened. It shows what needs attention, who owns it and what should happen next.
| Priority | Action | Reason | Owner | Next step |
|---|---|---|---|---|
| High | Customer recovery needed Atlas Financial | Churn risk detected in recent conversations | Maya Patel | Call the customerToday |
| High | Pricing pushback missed Northstar Dental | Pricing objection not addressed | Liam O'Connor | Review conversationToday |
| Medium | Advisor coaching Harbour Estates | Discovery quality below team benchmark | Sophie Morgan | Coach with repTomorrow |
| Low | CRM follow-up required Greenway Services | Follow-up task not created in CRM | Noah Kim | Create taskIn 2 days |
- HighMaya PatelCustomer recovery neededAtlas Financial
Churn risk detected in recent conversations
Call the customerToday - HighLiam O'ConnorPricing pushback missedNorthstar Dental
Pricing objection not addressed
Review conversationToday - MediumSophie MorganAdvisor coachingHarbour Estates
Discovery quality below team benchmark
Coach with repTomorrow - LowNoah KimCRM follow-up requiredGreenway Services
Follow-up task not created in CRM
Create taskIn 2 days
Most tools stop at insight. Evoro turns it into action.
Evoro captures and analyses every conversation — and turns insight into the next action, CRM updates, workflows and continuous operational improvement.
Analyse
AI detects intent, sentiment, risks, opportunities and patterns.
Better visibility, but still not impact-led.
Where Evoro Goes Further
Act
Prioritised actions, alerts, tasks and CRM updates.
The right action for every moment that counts — routed to the right owner in CRM.
Operate
Risk, opportunity, coaching and performance loops that improve customer operations continuously.
Outcomes that compound across every team.
Two ways Evoro drives revenue.
Keep more of the customers you have. Win more of the deals you’re working. One operating layer drives both — on the conversations your team is already having.
Retention
Keep the customers you have
Customers tell you what they need long before they decide to leave. Evoro reads every call, tracks account health and routes the recovery action to the right owner — while the relationship is still yours to save.
- Account health analysed on every call
- Churn-language detection
- Competitor mention alerts
- Save plays routed to owner
- Predictive risk dashboard
- CRM push on every call
New revenue
Win more of the deals you’re working
Sales coaching has been gut-feel for too long. Evoro grades every conversation on discovery, objection handling and close, then drives prioritised actions on every active deal — including the upsell and cross-sell moments inside service calls.
- Next-best-action on every deal
- Discovery and close analysed
- Objection-pattern coaching
- Stalled-deal recovery plays
- Upsell signals from service calls
- Top-rep patterns replicated
The signal is already in the conversation. Evoro hears it.
Every day your team has hundreds of conversations where customers tell you what they need, what they’re considering, and what they might buy. Evoro listens to all of them, flags the moments that matter and routes the right action.
Renewal signals. Pricing questions. Competitor mentions. Upsell openings. Discovery gaps. Evoro spots them in real conversations and turns each one into the next best step.
Churn riskObjectionSales signalUpsell momentCoaching cue
Customer · Atlas Financial · 09:24
“Honestly, we’ve been looking at other options. Your competitor’s pricing came in lower and we’re not sure the value is there anymore.”
Churn risk · High. Competitor mention + value concern.
Save play routedSales call · Harbour Estates · 11:08
“...and actually we’d probably need another twenty seats by the end of Q3 if this works for the trial team.”
Expansion signal. 20 seats Q3, trial-conditional.
Opportunity createdSales call · Northstar Dental · 14:42
“It’s a lot more than we budgeted for — I’d need to take it back to the partners.”
Pricing objection missed. Rep didn’t address.
Coaching queuedInsights
What every customer conversation already tells you.
The same patterns show up across service and sales businesses. The signal is in the conversation. Most teams can’t act on it at scale. Evoro can.
73% of B2B revenue comes from existing customers — renewals, cross-sell and upsell. Yet most of those moments live in conversations sales never hears.
EInsight · 01
Only 4 in 100 unhappy customers ever complain. The other 96 leave without saying a word. The signal is in the pattern — and in what they stop saying.
EInsight · 02
85% of customers who churn say they would have stayed if their issue had been addressed.
EInsight · 03
Sales teams that respond within 5 minutes are 100x more likely to connect than teams that wait 30 minutes.
EInsight · 04
Top reps ask 11–14 questions on a discovery call — and spread them out. Average reps front-load 6 in the first 10 minutes.
EInsight · 05
Top sales reps respond to objections with a question 54% of the time. Average reps only 31%.
EInsight · 06
67% of contact centres review 0–6 calls per agent per month. That’s often less than 1% of total volume.
EInsight · 07
73% of B2B revenue comes from existing customers — renewals, cross-sell and upsell. Yet most of those moments live in conversations sales never hears.
EInsight · 01
Only 4 in 100 unhappy customers ever complain. The other 96 leave without saying a word. The signal is in the pattern — and in what they stop saying.
EInsight · 02
85% of customers who churn say they would have stayed if their issue had been addressed.
EInsight · 03
Sales teams that respond within 5 minutes are 100x more likely to connect than teams that wait 30 minutes.
EInsight · 04
Top reps ask 11–14 questions on a discovery call — and spread them out. Average reps front-load 6 in the first 10 minutes.
EInsight · 05
Top sales reps respond to objections with a question 54% of the time. Average reps only 31%.
EInsight · 06
67% of contact centres review 0–6 calls per agent per month. That’s often less than 1% of total volume.
EInsight · 07
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Everything you need to turn customer conversations into action
Customer Signals
Sentiment, account health, churn cues, competitor mentions, pricing pushback and service-to-revenue moments.
Team Performance
Service scoring, sales scoring, coaching moments, rep trends, recognitions and performance movement over time.
Action Workflow
Action Hub, CRM tasks, follow-ups, customer recovery, manager reviews and coaching notes.
Operational Intelligence
Emerging issues, repeat-contact drivers, account-level trends, customer risk and revenue opportunity signals.
Ask Evoro what is happening in your business
Ask natural-language questions across your customer conversations and get answers grounded in the calls your team actually handled.
Try asking Evoro
Evoro’s answer
Four accounts are showing elevated churn risk: Atlas Financial, Northstar Dental, Harbour Estates and Greenway Services. The main drivers are unresolved issues, recent negative sentiment, pricing pushback and reduced contact quality. Evoro has created 12 actions in Action Hub.
4
High-risk customer accounts
£1.82M
Revenue at risk
12
Missed revenue opportunities
−14
Satisfaction trend vs last week
Evoro has created 12 actions.Open Action Hub
Built for every customer-driven business.
Whether you’re a service, sales or retention team of ten, or a multi-site contact centre running thousands of conversations a day — Evoro turns every one into revenue action.
Business teams
For service, sales and retention teams that need to turn customer conversations into revenue action.
Evoro helps teams:
- Spot customers slipping
- Recover missed follow-ups
- Identify stalled deals
- Surface revenue moments
- Coach the conversations that matter
- Push actions into CRM
- Track account health and customer risk
Best fit: Teams where conversations influence revenue, retention, customer experience or pipeline.
Contact centre teams
High-volume contact centres are where revenue is won, retained or lost — one conversation at a time. Evoro turns every inbound and outbound call into revenue action at scale.
Evoro drives:
- Revenue retention on every inbound service call
- Outbound sales conversion with next-best-action prompts
- Upsell and cross-sell from service conversations
- Churn signal detection before renewal pressure hits
- Every conversation analysed across sales and service
- Coaching on the patterns that win and retain
- AI-handled conversation evaluation
- Performance and outcome tracking across sites
Best fit: Contact centre operations where customer conversations directly drive revenue, retention and growth — inbound service, outbound sales, or both.
Drive retention, revenue and performance across every customer team
Evoro turns customer conversations into the moves that matter — protecting accounts, surfacing upsell and cross-sell moments, and driving more sales from the pipeline you already have.
Service teams
Turn service conversations into retention wins and upsell moments — not just tickets closed.
Evoro drives
- Upsell and cross-sell moments inside service calls
- Recovery actions before frustration becomes churn
- Repeat-contact fixes traced to root cause
- Follow-ups recovered before they slip
- Customer satisfaction protected at scale
Sales teams
Drive the next best action on every deal and replicate the patterns of your top performers.
Evoro drives
- The recommended next step on every active deal
- Stalled deal recovery with evidence-grounded action
- Objection responses that win, modelled on top reps
- Discovery and close patterns replicated across the team
- Pipeline coaching that moves win-rates, not vanity metrics
Retention teams
Trigger save plays the moment churn signals appear and drive expansion inside retention conversations.
Evoro drives
- Save plays the moment churn signals appear
- Expansion moments surfaced inside renewal conversations
- Account health tracked across every interaction
- Competitor and price-pressure responses, before renewal
- CS coaching on the patterns that retain and expand
Customer operations
See what's driving revenue, retention and performance across every team, site and segment.
Evoro drives
- A single view of revenue, risk and friction
- Operational drivers of repeat contact and churn, surfaced
- Coaching and performance trends that move outcomes
- Site, team and segment comparison on what actually wins
- Customer signals connected to revenue impact
Integrations
Above your stack.
Connect with the platforms that power your teams.
More coming
Learn how Evoro fits
See how Evoro helps customer-facing teams move beyond call visibility into operational control across revenue, retention and service quality.
What is an AI Operating Layer?
Learn how customer operations teams can turn conversations into visibility, coaching and operational control.
Read moreEvoro vs Gong
See how Evoro differs from revenue intelligence by supporting customer conversations across sales, service and retention.
Read moreBeyond contact centre QA
Understand how teams can move from sampled review to broader visibility across the conversations that shape customer outcomes.
Read moreWhere Evoro fits
Evoro is relevant anywhere customer conversations affect revenue, retention, service quality or operational performance.
Contact centres
Analyse every customer conversation, surface the calls that need action, monitor adherence, identify repeat-contact drivers and coach teams with evidence.
Service teams
Find the customer issues, missed follow-ups and recurring friction points that never make it into dashboards or CRM.
Sales teams
Turn sales calls into coaching, pipeline signals and revenue actions.
Retention teams
See which customers are starting to slip before they cancel or disengage.
Sector examples
Estate agents
Catch viewing concerns, missed follow-ups and buyer or seller intent before the opportunity goes cold.
Recruitment agencies
Spot candidate churn, client urgency, rebooking signals and weak qualification patterns.
Car dealerships
Track aftercare issues, finance objections, service-to-sales moments and missed follow-ups.
Property management
Surface repeat maintenance complaints, tenant dissatisfaction and escalation risk.
Hospitality
Track rebooking intent, upsell moments and service recovery opportunities.
Legal & financial
Monitor adherence, client tone shifts, fee concerns and unresolved follow-up promises.
B2B SaaS support
Identify at-risk accounts, renewal risk, recurring product issues and account health movement.
Revenue Evoro puts back on the board.
The conversations your team has every day already contain the customers about to leave and the deals about to close. Evoro is the layer that turns those signals into action.
Saves revenue
Prevents churn
Caught before they cancel, with the recovery action routed to the right owner.
Makes revenue
Drives sales
Scored, coached and routed with the next-best-action on every active deal.
Makes revenue
Expands revenue
Upsell, cross-sell and expansion moments surfaced from existing customer calls.
More revenue. More retained customers. From the conversations you’re already having.
Evoro listens, analyses and prioritises what needs attention across every customer conversation — keeping the customers you have and winning more of the deals you’re working.